DBE Attachments Privacy Policy
Effective Date: 9/22/2025
Company: DBE Attachments Pty Ltd and DBE Attachments USA (collectively “DBE Attachments,” “we,” “us,” or “our”)
Website: dbeaus.com
Contact Email: [email protected]
DBE Attachments is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make a purchase, contact us, or engage with our services.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information when you place an order, create an account, submit a form, contact us, or interact with our website. This includes:
- Full name
- Billing and shipping addresses
- Email address
- Phone number
- Order history
- Account login details
- Messages, comments, and product reviews
- Customer service inquiries through Tawk.to live chat or contact forms
We do not store credit card numbers.
1.2 Information Collected Automatically
When you access our website, we may collect:
- IP address
- Browser and device information
- Operating system
- Pages viewed and time spent
- Referring site or link
- Shopping cart details
- General geographic location (based on IP)
1.3 Cookies and Tracking Technologies
Cookies help us:
- Keep your cart active
- Maintain logged in sessions
- Analyze site traffic
- Improve performance
- Support WooCommerce checkout
- Provide live chat functionality through Tawk.to
You may disable cookies in your browser settings, but the site may not function fully.
2. How We Use Your Information
We use personal information to:
- Process and fulfill your orders
- Accept and verify payments
- Provide customer support
- Operate your user account
- Prevent fraud and ensure site security
- Send order confirmations, receipts, and shipping updates
- Improve our website and services
- Respond to messages and inquiries
- Send promotional emails if you opt in
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
3. Payment Information and Payment Processors
DBE Attachments does not store, process, or transmit any payment card details on our servers.
All payment information is handled securely by third party payment processors integrated through WooCommerce.
We support the following payment methods:
- PayPal
- PayPal Credit
- Apple Pay
- Google Pay
- Venmo
- Any other payment options offered within PayPal Services
All transactions using these methods are processed by PayPal Holdings, Inc. and its affiliates, which may act as independent controllers of your payment information.
3.1 How Payment Processing Works
When you place an order:
- You are redirected or securely connected to the payment processor
- Your payment details are sent directly to the processor
- The processor returns a confirmation to WooCommerce
- DBE Attachments receives only non-sensitive data (such as transaction ID and payment confirmation)
3.2 PCI Compliance
Payment processors we use, including PayPal, Apple Pay, Google Pay, and Venmo, are PCI-DSS compliant and adhere to strict industry security standards.
DBE Attachments never stores:
- Credit card numbers
- CVV codes
- Bank account details
4. Third Party Services and Disclosure of Information
We share information only with service providers who help us operate our website and business.
These include:
- WooCommerce for cart, checkout, and order management
- PayPal and affiliated payment services for payment processing
- WP Mail SMTP for email routing
- Tawk.to for customer support chat
- Web hosting providers for server operation
- Analytics and security providers for site performance and protection
We may disclose information if required by law or to protect the rights and property of DBE Attachments.
5. Data Retention
We retain personal information for as long as needed to:
- Fulfill orders
- Provide customer support
- Meet legal, tax, and accounting requirements
- Maintain accurate business records
You may request deletion of your personal data where legally permitted.
6. Data Security
We implement reasonable technical and administrative measures to protect your information, including:
- Secured server environment
- Access and permission controls
- Strong authentication for administrators
- Regular security monitoring
- Encrypted connections (HTTPS)
No method of transmission is completely secure, but we work to protect your data.
7. International Data Transfers
As DBE operates in Australia and the United States, your information may be transferred between these regions. We take steps to ensure appropriate protection consistent with applicable privacy laws.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing
- Request a copy of your information
- File a complaint with a regulatory authority
You can make requests by emailing us at [email protected].
9. Marketing Communications
We may send promotional or product-related emails only if you choose to opt in. You can unsubscribe at any time.
We may also send:
- Order confirmations
- Transactional updates
- Warranty or safety notices
- Changes to this policy or our terms
These cannot be unsubscribed from because they are operational.
10. Children’s Privacy
This website is not intended for children under 16. We do not knowingly collect information from children.
11. Third Party Links
If our site includes links to external websites, we are not responsible for their content or privacy practices.
12. Changes to This Privacy Policy
We may update this Policy as needed. Changes will be posted on this page with a new effective date.
13. Contact Us
For questions or privacy requests, contact:
DBE Attachments
Email: [email protected]
Australia Office: See Below
United States Office: See Below